Privacy Policy – Effective Date: 04/20/2025
Discovery Concierge Services, DBA Disco
Rider Privacy Policy

Discovery Concierge Services, doing business as Disco ("Disco," "we," "our," or "us"), values your privacy. This Privacy Policy outlines how we collect, use, share, and protect personal information about riders ("Riders," "you," or "your") who use our party bus transportation platform.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

1. Information We Collect

We may collect the following personal information from Riders:

  • Name, phone number, and email address

  • Payment information (e.g., credit or debit card details)

  • Geolocation data to coordinate pickup and drop-off

  • Trip history and preferences

  • Communications with Drivers or Disco support

  • Optional preferences you provide (e.g., music choices, accessibility needs)

2. How We Use Your Information

We use your personal information to:

  • Provide and improve the Disco platform and Rider experience

  • Match you with nearby Drivers and facilitate your rides

  • Process payments and issue receipts

  • Send you trip updates and status notifications

  • Provide customer support and resolve issues

  • Ensure safety, security, and integrity of the platform

  • Comply with legal obligations and law enforcement requests

3. Communication via SMS Notifications and Alerts

By using the Disco platform, you expressly consent to receive SMS text messages and notifications from Disco. These may include:

  • Trip confirmations, status updates, and Driver arrival alerts

  • Receipts and payment confirmations

  • Safety notifications or policy changes

  • Promotional or service-related announcements (if you opt in)

You may opt out of promotional messages at any time by contacting us, but transactional communications (e.g., ride updates) are essential to using the platform.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Messaging and data rates may apply depending on your carrier and service plan.

4. Information Sharing and Disclosure

We may share your personal information with:

  • Drivers, to facilitate your transportation and improve service

  • Third-party service providers who perform functions on our behalf (e.g., payment processors, messaging services)

  • Governmental authorities or law enforcement when legally required

  • Other parties, with your express consent or direction

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell your personal information to third parties.

5. Security of Your Information

We implement commercially reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no system can guarantee absolute security.

6. Retention of Information

We retain your information for as long as necessary to:

  • Deliver and improve the Disco service

  • Comply with legal or regulatory requirements

  • Resolve disputes and enforce agreements

7. Your Rights and Choices

You may request to access, correct, update, or delete your personal information by contacting us directly. In some cases, we may retain certain data where required by law or for legitimate business purposes.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email, SMS, or platform notifications. Your continued use of the platform indicates your acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

team@discoveryconciergeservices.com
Disco Global LLC, DBA Disco